FAQ

Where do you ship to ?
We offer international shipping to all destinations. You can find out more here.
When and how can i use my tracking number ?
As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. Please use the tracking number provided to track your order and see the scheduled day of delivery.
What payment options do you have?
Online by Credit card or debit card (Visa, MasterCard, American Express) via Stripe
How can i contact you ?
You can contact us by sending an e-mail to osfashionfriends@gmail.com or Chat with us on Whats'App for any query https://wa.me/79257070721 and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 7 days a week, Monday - Sunday, and works across different time zones, for our international customers.
What size should i order?
We get it, sizing can be difficult, that's why we are here to help! Come chat with us on WhatsApp for any query https://wa.me/79257070721 or Facebook Messenger or send us an email at osfashionfriends@gmail.com and we'll help you figure out the best size for you.
Where are osfsahionstore pieces made?
OSFASHIONSTORE pieces are designed in Istanbul, Turkey. Half of our garments are produced by our factory teams in Istanbul. The other half is produced in Korea, Vietnam, and China.
Will i have to pay any taxes or duties?
The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don't pay the charges immediately.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.

If for any reason you don't pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.
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